Refund policy

ALYNNE Refund & Replacement Policy

We're a small independent brand and every order means the world to us. If something didn't go as expected, we will make it right! Please know there's a real woman on the other side ready to help.

Incorrect Size

We understand that finding the perfect fit can be tricky. If you're experiencing any issues with your order, we encourage you to reach out to our customer support team directly at support@alynnewear.com - we handle every case personally and will always do our best to find the right solution for you. Please include your order number when contacting us so we can assist you as quickly as possible.

Product Questions & Feedback

At ALYNNE we are a small but passionate team working hard every day to improve our product and your experience. If you feel the product didn't meet your expectations, we genuinely want to hear from you. Please reach out to us at support@alynnewear.com with your order number and a brief description of your experience. Our team will get back to you within 24 hours and work with you personally to find a resolution. We take every piece of feedback seriously - your experience directly shapes how we grow and improve as a brand.

Damaged or Broken Items

If your item arrives damaged, send us a photo or short video at support@alynnewear.com. Once we receive your proof, you choose: a free replacement shipped to you, or a full refund. Whichever you prefer.

Delayed Deliveries

If your order has taken significantly longer than expected - 30 or more days - we'll proactively offer a 20% refund while your package continues its journey to you. You receive the refund and your order.

Exceptions

We do not accept returns or exchanges on clearance items, promotional items, or gifts. All resolutions are handled directly through our support team on a case by case basis.

30-Day Money Back Guarantee

We stand behind the ALYNNE posture bra. If it doesn't work for you, we want to make it right. If you wear your ALYNNE bra consistently for 30 days and notice no improvement in your posture, you are eligible for a full refund.

To qualify:

• The bra must have been worn daily for a minimum of 30 consecutive days
• Your refund request must be submitted between day 30 and day 35 after delivery — not before
• You must briefly describe your experience when contacting us (what you noticed, what didn't change, what you don't like) so our team can properly review your case
• This guarantee applies to posture/quality improvement only. It does not affect, limit, or overwrite our separate policies for damaged items, incorrect sizing, delayed deliveries, or exceptions — all of which remain fully in effect.

To submit a claim: email support@alynnewear.com with your order number and your experience summary. Our team will review and respond within 24 hours.

Important Notes

All requests must be submitted within a maximum of 35 days of your delivery date. Refunds are issued to your original payment method. Processing time for refunds may take up to 5 business days, depending on your bank. ALYNNE reserves the right to request supporting information for any claim.

How to Contact Us

Email: support@alynnewear.com or click here - we aim to respond within 24 hours.